毕业论文：汽车保险理赔的效率研究.doc

诚信申明 本人申明： 我所呈交的本科毕业设计（论文）是本人在导师指导下对四年专业知识而进行的研究工作及全面的总结。尽我所知，除了文中特别加以标注和致谢中所罗列的内容以外，论文中创新处不包含其他人已经发表或撰写过的研究成果，也不包含为获得北京化工大学北方学院或其它教育机构的学位或证书而已经使用过的材料。与我一同完成毕业设计（论文）的同学对本课题所做的任何贡献均已在文中做了明确的说明并表示了谢意。 若有不实之处，本人承担一切相关责任。 本人签名： 年 月 日 汽车保险理赔的效率研究 韩龙 汽车服务工程专业 0802班 080107038 指导教师 关志伟 摘 要 由于车险是财险公司的绝对龙头业务,占各财险公司总业务量的70%甚至更高,因此,车险理赔处理的好坏直接决定着保险公司的未来 关键词：理赔 效率 改进 The efficiency of the car insurance claims Abstract Because the company property insurance is absolutely leading business, accounting for the general insurance company 70% of its total business volume is even higher Therefore, the stand or fall of compensate of car processing directly decides the insurance companys future, But in recent years the insurance car appeared to insurance claims difficult phenomenon, And from the vehicle owner after be or get out of danger of not even claim, in the manage compensate frequently encountered in all kinds of difficulties, however be or get out of danger these difficult, many reasons, some from the insurance companys reason, part of it is the cause of the 4 S shops, and part of it is the cause of their own from the applicant The insurance company claims the efficiency of the influence factors to the management of the company from insurance, and insurance personnel work ability. Influence of 4 s inn claims the efficiency of the main factors from the price of accessories and reception working ability still have insurance and insurance companys cooperation, the influence of factors have policy-holder is policy-holder to insurance knowledge In actual work, three kinds of relations (insurance company BaoXianYuan, 4 s shops charge member, policy-holder) often appear many problem, the insurance company BaoXianYuan work ability, 4 s inn accessories moisture, policy-holder cheat risks and fluky psychology, will affect the efficiency of insurance contract. Solve insurance claims method is to be based on the handle and solve the problem then. In the process o