实用酒店英语（ 第二版） Chapter II Housekeeping unit 8 unit 8.pptVIP

尚辅网 尚辅网 Emergency Emergency 处理客房突发事件 Content 大连理工大学电子音像出版社 LOGO 世纪商务英语阅读教程（专业篇Ⅰ） DUTP 世纪商务英语阅读教程（专业篇Ⅰ） DUTP 大连理工大学电子音像出版社 尚辅网 Unit 8 高职高专 旅游与酒店管理类课程规划教材 实用酒店英语（第二版） 大连理工大学电子音像出版社 尚辅网 How to provide emergency service 如何提供紧急服务 How to offer baby-sitting service 如何提供托婴服务 How to deal with an emergency 如何处理突发事件 Aims of Studying 尚辅网 Dialogues Useful Drills Tips Exercises 尚辅网 Dialogues Background Information 客人由于来到陌生的(strange)地方可能因气候(climate)?水土(natural environment)等不习惯而患病,客房服务员若发现客人生病,需报告给领班并写下记录(record),同时做好服务工作?客人出门在外,难免会遇到伤病等紧急情况,在他们需要救治时,工作人员要急客人所急,选择最恰当的方式解除其痛苦? 如何照顾生病的客人 (Take care of a sick guest) 尚辅网 Dialogues Dialogue 1 A: guest, Ms. Nobel, gets sick. Her husband, Mr. Nobel, talks to the housemaid about her symptoms and asks for some medicine. S: My wife has a stomachache. J: I’m sorry to hear that. What can I do for you? Shall we send her to the hospital? S: No, I don’t think it is that serious, at least now. Can you get her some medicine? J: Certainly. I’ll be back in a few minutes. (A few minutes later, the housemaid comes up with medicine, and knocks at the door.) Emergency Service 紧急服务 J=Jane (Housemaid ) S=Stephen Nobel (Guest) Translation 尚辅网 Dialogues Dialogue 1 S: Come in, please. J: Here are three kinds of simple medicines for stomachaches. Would you like me to read the instructions to you. S: I can do it myself, thank you. (Then, at mid-night.) J: Hello, Housekeeping Department. S: Hello, it’s Stephen Nobel in Room 2608. J: Is Ms. Nobel getting any better? S: No, she is getting worse. She has a temperature and keeps vomiting as well. I think we’d better send her to the hospital for a general check-up. J: How terrible, But don’t worry. I’ll ring the hospital right now and go up after I get the car ready. Translation 尚辅网 返回 Dialogues 紧急服务 J=Jane (Housemaid) S=Stephen Nobel (Guest) 诺贝尔夫人生病了,他的丈夫(S)向服务员(J)描述病症并要一些药? S: 我的妻子胃疼? J: 非常遗憾?我能为你干些什么?我们需要送她到医院吗? S: 不,我想没那么严重,至少现在是