国际商务礼仪 全套课件（下）.ppt

10、pitch: 推销的话 The president speaks in New York today, making another pitch for his economic program. 总统今天在纽约发表讲话，再一次推销他的经济计划。 Exercises I. Role-play activity: Divide the class into several groups. Some groups are going to imitate the sales representatives while others will mimic the potential customers. In the process of performing the actual promotion activities, they should take proper sales etiquettes into account. II. The whole class is encouraged to search for more detailed information on appropriate sales promotion etiquettes in various circumstances and they are appreciated to share with the rest of the class. III. Read the following article about more considerations in sales promotion etiquettes and discuss proper manners for a successful business transaction. Speaking to Others: 1. Do your best to look the other in the eye as each of you speaks. 2. Do not watch others come and go while you are having a conversation. 3. Take an active interest in what is being said. Attending Meetings, Events and Conventions: 1. Be courteous to vendors, don’t interrupt. 2. Smile and say “hello” even as you are passing them by. 3. Grabbing giveaways without learning about the business is uncouth. 4. Blocking the table by talking with a friend smack in front is disrespectful 5. If you need to put a cup of liquid down for a moment—do it elsewhere than on a vendor table. 6. Do not put any personal belongings on a vendor’s table. 7. At a meeting, ask questions at the appointed time rather than interrupting the speaker. 8. Ask questions appropriate to the topic at hand. 9. Personal conversations with the presenter should be held afterward or scheduled for another time. Receiving Items in the Mail: 1. Let the sending party know the items were received, don’t make them call. 2. Say “Thank you”. Receiving Gifts: 1. Promptly hand write a thank you note. 2. In your note and voice mail—say something specific about the gift, how the thought brought you joy and that you are very