客服中心员工语言使用规范.doc

客服中心员工语言使用规范 客服中心员工语言使用规范提要：应答语：是的、好的、我明白了、谢谢您的好意、不要客气、没关系、这是我应该做的；征询语：请问您有什么事？我能为您做什么吗？需要我帮您做什么吗？您有别的事吗 精品源自物业管理条例 客服中心员工语言使用规范 1.问候语：您好、早上好、下午好、晚上好、路上辛苦了、您回来了； 2.欢迎语：欢迎您来***小区、欢迎您入住本小区、欢迎光临； 3.祝福语：恭喜、祝您节日愉快、祝您圣诞快乐、祝您新年快乐、祝您生日快乐、祝您新婚快乐、祝您新春快乐、恭喜发财； 4.告别语：再见、晚安、明天见、祝您一路平安、欢迎您下次再来； 5.道歉语：对不起、请原谅、打扰您了； 6.道谢语：谢谢、非常感谢； 7.应答语：是的、好的、我明白了、谢谢您的好意、不要客气、没关系、这是我应该做的； 8.征询语：请问您有什么事？我能为您做什么吗？需要我帮您做什么吗？您有别的事吗？ 9.请求语：请您协助我们……、请您……好吗？ 10.商量语：……您看这样好不好？ 11.解释语：很抱歉，****规定是这样的； 12.基本礼貌用语10字：您好、请、谢谢、对不起、再见。 精品源自物业管理条例 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member