Six-Sigma-与-人力资源管理.pptVIP

/ (海量营销管理培训资料下载) Six Sigma What It is How It Affects Human Resources Ronald D. Snee K. W. Tunnell Consulting November 13, 2001 What is Six Sigma ? Measure of how well a process is performing - Six Sigma process produces 3.4 defects per million opportunities - Most companies are at 3-4 sigma level Philosophy of reducing defects so we can improve customer satisfaction and reduce costs Business Strategy that increases process performance resulting in enhanced customer satisfaction and improved bottom line ($$). What is Six Sigma? Improvement Breakthrough Systematic, Focused Approach Right Projects - Linked to Business Goals Right People - Selected Trained Project Management - Management Reviews Sustaining Gains - Identify New Projects Right Results - Process Financial($$) Process Thinking Process Variation Facts, Figures, Data Define, Measure, Analyze, Improve, Control 8 Key Tools - Linked and Sequenced Statistical Tools Minitab Critical Few Variables Six Sigma Improvement Strategy Phase 0: Process Definition Phase I: Process Measurement Phase II: Process Analysis Phase III: Process Improvement Phase IV: Process Control 8 Key Six Sigma Tools Maps and Metrics Cause and Effect Matrix Gage RR Study Capability Analysis Failure Mode and Effects Analysis Multi-Vari Analysis Design of Experiments Control Plans including Statistical Process Control Advanced tools are used as needed to speed up improvement Some Manufacturing Black Belt Projects Increase process yield $300k Increase process capacity $400k Increase dryer throughput $130k Reduce process downtime and scrap $320k Reduce caustic use of Process Z $2000k Material loss: Reduce scrap increase yield $150k Reduce wet milling operations costs $300k Topics of Non-Manufacturing Projects Billing? Energy Reduction? Engineering? Envir