(精选)酒店房务英语Module 6 Business and Entertainment Services课件.ppt

《 酒店房务英语》 Module Six Business and Entertainment Services leading-in Situational dialogues Pattern Drills Role play Policies and Procedure of Business Center Agent Reading— Searching for a Healthier Lifestyle Module Six Leading-in Tourists experiences consist of five essentials ■ traveling ■ sightseeing and entertaining ■ lodging ■ eating and drinks ■ shopping Think about the question: What kind of services can the guest have in Business Center? (sending a fax, simultaneous translation, xeroxing, etc.) Dialogue 1 At the Business Center  ● What kind of services can the guest have in Business Center? (to send a fax, to do simultaneous translation, to Xerox…)Dialogue 2In the Health Club  ● What kind of services can the guest have in Business Center? (to provide both facilities and service) Situational dialogues Using the above dialogues as a model, try to create a new dialogue with your partner. ◆ Mr. Blake, one guest at Friendship Hotel, is talking with a recreation clerk how to take the sauna.  ◆ Miss Showers wants to have a copy of an agreement. She wants to pay in cash. She goes to the Business Center and asks the clerk for help. ◆ Mrs. Henderson wants to mail a Chinese traditional costume to her friend in London on his birthday. So she comes to the Business Center and asks for details about the price.   Role play 1. Handles guests requests and needs. 2. Operates office machines. 3. Familiar with different computer programs. 4. Handles documents and parcels. 5. Reservation of conference Room and arrangement of refreshments. 6. Booking Overseas calls. 7. Handles payment. Policies and procedures of Business Center Agent * 去除PPT模板上的--无忧PPT整理发布的文字 首先打开PPT模板，选择视图，然后选择幻灯片母版 然后再在幻灯片母版视图中点击“无忧PPT整理发布”的文字文本框，删除，保存即可 更多PPT模板资源，请访问无忧PPT网站-- 使用时删除本备注即可 ? 将此幻灯片插入到演示文稿中 将此模板作为演示文稿（.ppt 文件）保存到计算机上。 打开将包含该图像幻灯片的演示文稿。 在“幻灯片”选项卡上，将插入点置于将位于该图像幻灯片之前的幻灯片之后。（确保不要选择幻灯片。插入点应位于幻灯片之间。） 在“插入”菜单上，单击“幻灯片（从文件）”。 在“幻灯片搜索器”对话框中，单击“