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Unit10 Profits of Praise
Are we too quick to blame and slow to praise? It seems we are.
It
was the end of my exhausting
first
day as waitress
in a busy NewYork
restaurant.
My cap had gone awry, my apron
was stained,
my feet
ached.
The loaded
trays
I
carried
felt heavier and
heavier. Weary
and discouraged, I didn't seem able to do anything
right.
As I made out a complicated
check
for
a family
with several
children
who had
changed their ice-cream order a dozen times, I was ready to quit.
Then the father
smiled
at me as he handed me my tip.
"Well
done,"
he said.
"You've
looked after us really well."
Suddenly
my tiredness
vanished.
I
smiled
back,
and later,
when the
manager asked
me how I'd
liked my first
day,
I said,
"Fine!"
Those few words
of praise had changed
everything.
Praise
is like sunlight
to the human
spirit; we
cannot
flower and grow without
it. And yet, while most of us are only too ready to apply to others the cold wind
of criticism, we are somehow reluctant to give our fellows the warm sunshine of
praise.
Why -
when one word can bring
such
pleasure?
A friend
of
mine who travels
widely
always tries to learn a little of the language of any place she visits. She's not
much of
a linguist,
but she does know how to
say one word - "beautiful"
-
in
several
languages.
She can use it
to a mother
holding
her baby,
or to
lonely
salesman
fishing
out pictures of his family. The ability has earned her friends all over the world.
It's strange how chary we are about praising. Perhaps it's because few of us
know how to accept compliments gracefully. Instead, we are embarrassed and shrug
off the words we are really so glad to hear. Because of this defensive reaction,
direct
compliments
are surprisingly
difficult
to
give.
That
is
why some of
the most
valued
pats on the
back are those
which come to
us
indirectly,
in a letter
or
passed
on by a friend.
Whenone thinks
of
the
speed with
which spiteful
remarks
are
conveyed,
it seems a pity that there isn't more effo
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