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BS ISO 21001:2018
BS ISO 21001:2018
ISO 21001:2018
BS ISO
BS ISO 21001:2018
ISO 21001:2018
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? ISO 2018 – All rights reserved
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? ISO 2018 – All rights reserved
Communicating the requirements for the educational products and services 21
Changes to requirements for the educational products and services 21
Design and development of the educational products and services 21
General 21
Design and development planning 22
Design and development inputs 22
Design and development controls 22
Design and development outputs 24
Design and development changes 24
Control of externally provided processes, products and services 24
General 24
Type and extent of control 25
Information for external providers 25
Delivery of the educational products and services 26
Control of delivery of the educational products and services 26
Identification and traceability 28
Property belonging to interested parties 29
Preservation 29
Protection and transparency of learners’ data 29
Control of changes in the educational products and services 29
Release of the educational products and services 29
Control of the educational nonconforming outputs 30
Performance evaluation 30
Monitoring, measurement, analysis and evaluation 30
General 30
Satisfaction of learners, other beneficiaries and staff 31
Other monitoring and measuring needs 31
Methods for monitoring, measurement, analysis and evaluation 32
Analysis and evaluation 32
Internal audit 33
Management review 33
General 33
Management review inputs 33
Management review outputs 34
Improvement 34
Nonconformity and corrective action 34
Continual improvement 35
Opportunities for improvement 35
Annex A (normative) Additional requirements for early childhood education 36
Annex B (informative) Principles for an EOMS 39
Annex C (informative) Classification of interested parties in educational organizations 49
Annex D
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