内容参考讲义趋势产品14-排错tmsp__debugging.ppt

* * For device PR expired date, so far, TMSP does not show this info on admin console, it need to be queried from Database Make sure tmsshd process is running Pound and rubycas are running too * If no such log in rsync server, maybe TDA disconnect with TMSP CAS auth fail * * Copyright 2009 Trend Micro Inc. Copyright 2009 Trend Micro Inc. Copyright 2009 Trend Micro Inc. Copyright 2009 Trend Micro Inc. Copyright 2009 Trend Micro Inc. Copyright 2009 Trend Micro Inc. Copyright 2009 Trend Micro Inc. Copyright 2009 Trend Micro Inc. Copyright 2009 Trend Micro Inc. Copyright 2009 Trend Micro Inc. Classification * * Troubleshooting TMSP Marks Shen ? Senior Engineer – QAEvan Wang ? Engineer - QA Classification * * Agenda Frequent Case Debug log and information Troubleshooting Q&A No report was generated Logs need to collect on Daemon Server /opt/TrendMicro/tdss/tdes/log/iae_log.txt /opt/TrendMicro/tdss/tdes/reports/tdes.log(Since 2.5R3) /var/log/cron Information Customer expiration date Device register to TMSP No report was generated Cont. Normal debug log for log correlation and report generation Crontab task cron_iae.sh will be executed at 2:15 am every day No report was generated Cont. Report will not be generated if Customer service get expired Customer without device registered No incident in report Logs need to collect on Daemon Server /opt/TrendMicro/tdss/tdes/log/iae_log.txt Information Check if TDA log has been uploaded Latest log time Cannot access Admin console (err 404) Logs that need to collect on Daemon Server /var/log/httpd/access_log /var/log/httpd/error_log Information ps –ef | grep httpd netstat –anp | grep httpd No Rsync log uploaded Logs need to collect on Access Server Log receiver /var/log/messages /home/tdalog/log/pre-post-exec.log /home/tdalog/log/db_import_tda.log /home/tdalog/log/db_import_tdm.log Authentication (describe in next sides) Information ps –ef | grep tmsshd netstat –anp | grep tmsshd Listen o