pc-011运营与行政审计版本.pdfVIP

QUALITY PROCEDURE MODULE: CUSTOMER SERVICE 质量程序 模块：顾 务 质量程序 No. PC 011 Page/页数：1/4 Revi /版本：1 Date/ 日期：2008-9-11 OPERATIONAL AND ADMINISTRATIVE AUDIT / 运营与行政审计 Quality for Ibis means: ernal checks performed by Managers, but also regular n p c ions made periodically in ho s by the ho hierarchy or the Operational and i s e t Administrative Audit. Ibis 质量是指：经理执行内部检查，定期检查由酒店管理层或运营与行政审计部门进 行。 Procedure contents/程序内容: • 1. anisation/组织 组织 • 2. Operations manuals/运营手册 • 3. ernal checks and audits/ 内部检查与审计 内部检 • 4. Corrective and preventive measures/纠正及预防措施 • 5. Archiving/归档 1. ANISATION/组织 组织 The ernal Audit Service Department is independent of the activity being assessed. he current anisational chart, it answers to the IBIS China Finance Department. 内部审计服务部独立于任何评估活动。在目前的组织结构图中，它对IBIS 中国财务部负 责。 2. OPERATIONS MANUALS/运营手册 The ernal Audit Service Department is using the Administrative Procedures for ACCOR ho s (OQ PC 012 Evalpak Self-Assessment tool) as well as the procedures described he China Self Assessment Explanatory Ver (OQ PC 013) 内部审计服务部使用行政程序手册（OQ PC 012 Evalpak 自我评估工具），以及中国自我评 估说明版本（OQ PC 013 ）所述程序。 These s are available to Ibis Ho Managers and their superiors within 3 months of Ho opening. Ibis 酒店管理 和其 在酒店开业3 个月内可获得这些文件。 Names/ Visa/签准： Addressed to/收件人： 签准： Written by / 起草 Emmanuel Marion Electronic Ibis China/宜必思中国 Checked by / 审核 Stephanie More ectronic Ibis China/宜必思中国 Approved by / 批准 Gilles Larrive Electronic Ibis China/宜必思中国 QUALITY PROCEDURE MODULE: C