李晓红-酒店英语综合教程（第二版）Unit 8 Check-out.pptVIP

Unit 8 Check-out Comprehensive Hotel English Basic Information about Check-out SpeakingBasic Duties of Receptionists ListeningRelated WordsSentence PatternsReading Unit 8Modern hotels generally take a “one-time checkout” policy, which means that guests have to pay for all costs at one time when they check out. This practice brings convenience to guests and leaves a deep impression on guests with quality service and high efficiency. Unit 8Checking guests out of the hotel, preparing bills and taking paymentsChecking for mails, messages, faxes and so onVerifying account information Inquiring about additional chargesPresenting guests folios for signatureClarifying method of paymentProcessing account paymentUpdating room status Unit 8Dialogue 1 Guest Pays with a Credit CardDialogue 2 Guest Pays in CashDialogue 3 Explaining Bill C: Good morning, Madame. May I help you?G: Yes, I want to 1 now.C: May I have your name and your room number, please?G: Sandra Ellen Dudley from Room 3306.C: All right, Ms. Dudley. Have you taken anything from the mini-bar this morning?G: Yes. I took an orange juice and a 2 .C: One orange juice and one Tsingtao beer. Ms. Dudley, you arrived on January 27th and you have stayed here for 3 nights.G: That’s right.C: Wait a moment, please, Ms. Dudley. Let me 3 . (Seconds later.)Unit 8Direction: Listen to the following three dialogues and fill in the blanks.Guest Pays with a Credit Card C: Cashier　G: Guestcheck outTsingtao beerprint out your bill下一页（续） C: Here is your bill. The total amount comes to 4 , including 15% 5 . Would you like to check it?G: Just a minute. Can you check on this? What are these items?C: This item is for a morning call. That item is for the phone calls you made from your room.G: All right.C: How would you like to pay the bill?G: By credit card.C: May