李晓红-酒店英语综合教程（第二版）Unit 12 Room Service.pptVIP

Unit 12 Room Service Comprehensive Hotel English Basic Information about Room ServiceSpeakingDuties of Room Service Waiter/WaitressListeningRelated WordsSentence PatternsReading Unit 12Room service personnel contribute a lot to the reputation of a hotel. It is a sign of high star-rated hotel. Some luxury hotels provide room service round the clock and guests can take order by telephone. Room service cost is a little higher than the cost of a hotel restaurant, and it is a small profit item in the hotel. Food must be delivered immediately with proper temperature. If a guest’s lunch order arrives an hour late, the guest will become annoyed and lose his temper. Incorrect orders also complicate the system, as it takes plenty of time to return an incorrect order to the kitchen, have it redone, and transport it back to the guest’s room. In a sense, the key to the successful operation of room service is having room service staff with good training and adequate techniques. Unit 12Answering phone calls within 3 ringsFilling out order forms correctly, noting guests’ special requests and communicatingwith the chef in charge to see whether the requests can be met satisfactorilyPreparing room service dining car, tableware and so onMaking sure the food and drinks are sent smoothly on the way to guestroomsKnocking at the door three times and saying “Room Service” at the same timePlacing food and drinks as ordered by guestsAsking guests to sign billsCollecting dining car and tableware in time with the permission of guests Unit 12Dialogue 1 Asking for Room ServiceDialogue 2 Sending Ordered Food to the Guest W: Good morning. Room Service. May I help you?G: This is 1 calling from 2 . Could you send lunch to my room?W: Certainly, Mr. Smith. What would you like, sir?G : My wife would like the lamb and I’d like the 3 .W: One lamb and one fillet steak with fried potatoes.