XX公司重要客户运做系统介绍.pptVIP

1/22/2001 重要客戶運作系統介紹 ----DELL Dell Quality System Dell Quality System DELL品質系統流程 Based on ISO 9001/9002 DELL管理供應商流程 Dell Safe Launch簡化模式 Dell Continuous Improvement(CIP) Dell工程變更通知要求 Dell送樣段要求(Dell PPAP) Dell送樣段要求(Dell PPAP) Dell送樣段要求(Dell PPAP) * SUPPLIER QUALITY ENGINEERING FY 01 The Basics Steps Relationship Process Performance Improvement Supplier Quality RELATIONSHIP Supplier Quality PROCESS Supplier Quality PERFORMANCE Supplier Quality IMPROVEMENT Supplier Survey Supplier Quality Standard (SQS) Quality Agreement Quality System Audit (QSA) Process Audit Quality Mgmt Plan/MQT PPAP New P-Plan & Scorecard Safe Launch Yield/Line/ Field Metrics Daily,Weekly, Monthly Reports Quarterly Quality Review (QQR) Closed Loop CA System Continuous Improvement Process (CIP) Business Relationship Process Establishment & Qualification Customer Experience Drive Change 確定可以合作 的供應商 提出品質期望 商議品質意責任 交換品質目標 至生產地稽核 設計審查&預防 制定品質管理計劃 安全放行(量產) 監控供應商生產線 生產線及應用段監控 客戶心聲評價 商業評審(每季) 供應商評審 確定改善時機 執行改善對策 追蹤及預防 供應商評鑒 品質標準擬定 品質系統稽核 製程稽核 設定品質目標 簽訂品質協議 合格供應商確定 (完整的稽核包括將近122個問題) 90-100% = Approved 70-89% = Conditionally <70% = Not approved Dell選擇供應商流程 Supplier Management starts after supplier selection is completed 品質管理計劃 新產品計劃及計分卡 生產性零組件核准 製程稽核 安全放行 管理/監控 品質成績 改善行動 工程變更 每季品質評比 持續改善 Improved Quality/Process Optimization Controlled Pilot and Ramp Qual Build/Test RFD Pilot Build/Test FAI Volume Ramp FCS RTS FVS Qual Test 2 6 7 4 OEM Supplier QA 8 3 Check Point 1: Supplier QA Approved Check Point 2 – Qual Test exit Check Point 3 – Qual Build Completed Check Point 4 – Release from Development (RFD) Check Point 5 – FAI complete Check point 6 – Ready To Ship (RTS) Check point 7 – First customer ship (FCS) Check Point 8 – Full Volume Ship achieved (FVS) RFD – Release From Development RTS – Ready To Ship FAI – First Article Inspection (Pre-Ramp) FCS – First Customer Ship FVS – Full Volume Ship Duration See Ramp Plan 1 5 Dell Safe Launch模式 Customer Experience Results of Success To