【跨境电商-申诉模板】A-Z多，客户信用卡拒付，销售权限被移除.pdfVIP

包裹显示妥投客户没收到货，客户开了A-Z 和信用卡拒付，以下是申诉模板 DearAmazon, Wearecontactingyouregardingourselleraccountsuspension. I understand that recently our performance has fallen below Amazons target.AftercheckingourODR,wefindthat the main reasonthat cause A TOZ claimsandcharghebacks isthat buyerclaimthey did not receive the package, while the tracking number shows it was delivered. High ODRrateiscaused by badlogisticservice. Stepswehavetakenandwillcontinuetotake 1, we have changed our logistics company , we have found a better efficiency logistics company to offer the better service, we will ensure every customercanreceivetheirpackage. 2,Wewilluse FBAtofullfillpart ofourorders. 3, We have and will continue to offer great purchase experience to the customers. 4, We have checked allthe productsweve been sold, and removedthe productthat may have problems,wewillcontinuetodothistoofferthe bestservicetothecustomer 5.Improvingourservice level; a.Answerthecustomer’smessagewithin24 hours. b.Replytothe buyer’sinquiry assoonas possible.Try ourbesttomeet buyer’sneeds. c.For negativefeedback, be patient to contact withthe customer, figure outagoodsolutionand keepintouchwiththecustomer. d.After-sale service, support what we can do to help the customer to removedoubtsaboutourproduct. e.Upgradingouroperatinglevelandtakingamoreprofessionalattitude. Please let usknowwhat should bedonetoreinstateouraccount,weare lookingforwardtohearingfromyou. Best regards, 温馨提示：仅供思路参考，请不要照搬照抄哦~