【跨境电商-申诉模板】ODR超标申诉模版.docxVIP

封店原因就是order defect超过1%...Dear Amazon seller support:This is * (店铺名) writing to you.Thank you so much for your concern of our account. We just received a notification that our selling privilege has been removed because of the order defect rate is above 1%. Before receiving the performance review notification, we were exactly working on improving our customers satisfaction while shopping in our store. We checked the Performance Metrics and noticed that our Order Defect Rate and Valid Tracking Rate did not meet Amazons requirement. Here are detailed reasons that we conclude from those problems and we would like to improve all the way on Amazon selling to satisfy our customer and service good products and communication:1.There are some pasts confused our customer during their use.2.A few orders were missed when shipping which makes customer wait long.3.Product information need to be updated in time for customers to choose their right product.4.Customer service need to be more effective and in time for solving customers problems.套路一：知道自己错了+套路二：错在哪里As we are new seller on Amazon, we just sold our first item on 2016-11-*, and until today we sold *** orders on Amazon. We thanks so much that Amazon can provide such chance for us to delivery customers good products. And we are planning to provide more quality products on Amazon and drive our sales to $*,*00,000 a month with **** orders, and grow 40-50% every month. However, we did not that familiar with how to meet the performance standard, to this point we acknowledge it is our fault. We had updated details for listings and standards of customer service for our stuff and promise to try our best to service customers well on Amazon if we can get the permission to sell again. Would you please consider the account seller rating and the currant rapidly increasing sales in our store? We never got a negative feedback on our account and there are still items waiting to be shipped into FBA on **day, hope you could give us