商务英语和商务总监简历.doc

A letter of complaint Structure(结构) put forward the problem(投诉事由) explain the reason for complaint in detail (详述事件/投诉理由) require actions(提出要求) A letter of complaint p82 1st May Dear Mr Le Fever Following the recent experiences of two of my staff with your training company, I have decided to send you some feedback based on their comments. On the 25th April, they attended a two-day computer course in creating PowerPoint presentations. However, on the first day the trainer arrived 30 minutes late, which was followed by a further delay due to a room change. As a result of this nearly 90 minutes was missed. In addition to this, my staff inform me that the approach of the trainer was to let participants discover solutions to problems rather than being told what to do. Despite having been very satisfied with your services in the past I may have to reconsider sending staff in the future. I would be grateful to hear any comments you have to make either by phone or in writing. I look forward to hearing from you. Yours sincerely Mrs A Heneage Human Resources Writing exercise: A letter of complaint P83 You recently stayed at a hotel. Read the notes on the problems. Write a letter to the hotel manager. There was no record of the booking at reception — I waited 45 minutes. The meeting room was double-booked — had to meet clients in smaller room. The towels were not changed in the bathroom overnight — room service said this was hotel policy based on ‘environmental reasons’. Possible answers Dear Sir or Madam Following my recent experience of your hotel, I have decided to send you some feedback in the hope that you can improve your service. I arrived at reception at 6am on 7th November to find there was no record of my booking. As a result of this I waited 45 minutes. The following day, my two clients and I were delayed due to the meeting room being doubled-booked. Eventually we were given another smaller room. Finally, towels were not changed overnight. Room servi